Handover and return

Apartment handover and return

Upon handover and return of the apartment, if handled by employees of City-Residence GmbH, a protocol is going to be made to document the current condition of the apartment.
The apartment should be in the same condition in which it was handed over when it is returned. Normal signs of wear and tear corresponding to the duration of the tenancy are excluded.

Setting a move-out date

The return date should be agreed as early as possible, about 3-4 weeks before moving out.

Information on final cleaning

At the end of the rental period, all parts of the apartment must be handed over in a thoroughly cleaned condition. The state of maintenance and cleaning must correspond to the state in which it was found at the start of the tenancy. Unless otherwise agreed in good time the apartment will therefore be professionally cleaned. This is usually carried out by specialised company comissioned by the landlord. The costs to be borne by the tenant depend on the degree of soiling or the size of the apartment and are doczmented by an invoice.

Return report

A return report is going to be created that provides information about the condition of the apartment and any damage. In certain cases, the meter readings for electricity and gas also must be noted. Upon move-out, all keys have to be returned to the owner or the owner’s representative.

Deposit

As soon as the landlord receives all of the information about costs (damages, special cleaning, etc.), the landlord returns the tenant’s deposit. This requires an account to which the landlord can transfer the deposit amount after move-out (IBAN/BIC). Usually the deposit is returned a few weeks after move-out.

Canceling electricity, gas and phone services

If you have set up your own electricity or gas service, you must ensure that the meters are read when you move out. Your cancellation notice must be sent to the power and/or gas companies along with the current meter readings and your new address. When canceling your phone service, please also provide your future address, since the final phone bill will only be sent about 4 weeks after you move out.

Current address

Please provide an address where mail can be forwarded, as well as a current email address or phone number.

During the rental

We are available to give you help and advice throughout the term of your rental. If you have any questions or problems involving the rental, you can contact us at any time. We will stay in contact with the landlord for you and act as an intermediary if necessary.